Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about us is answered.


Q: Are there discounts for long-term storage rentals?

A: We offer 1 month free when paying for 11 months upfront. The 12th month is free.

Q: Is a deposit required?

A: Yes, we require 1 month's rental as a deposit.

Q: How much are the units?

A: We have multiple self-storage locations in and around Durban, KZN, with many different unit sizes. Each location and size are unique. It is best if you tell us where you are located (so we can find your closest facility) and list the items you want to store (so we can advise on the correct unit size – see also our unit size calculator).


Q: Is transport included in the cost?

A: Only those who store with us for more than 90 days and who live within a 40km radius of our site can receive the benefit of free transport. It is not included in the cost.

Q: Is there free transport to move my belongings out of the unit?

A: No. However, we do have verified and trusted transporters who we can recommend.

Unit Specifications

Q: What are the height restrictions?

  • Pinetown: Max height is 2.1m
  • Westmead: Max height is 2m
  • New Germany: Max height is 2m
  • Umhlanga: Max height is 2m
  • Cornubia: Max height is 2m
  • Ballito: Max height is 2.5m
  • Durban North: Max height is 2m

Q: Do you have climate-controlled units?

A: No.

Q: Do you have shelved units?

A: No.

Q: Can you install your own shelves?

A: Only free-standing shelves. We do not want anything drilled into the walls.

Q: Are locks and keys provided?

A: Yes, we do sell locks.

Q: What kind of storage units do you offer?

A: We have garage storage units available at most of our facilities. Westmead and Umhlanga have slightly different units.

Q: Are units flood-proof?

A: Although life offers no guarantees, we did happily go through the Durban floods with no issues.

Q: What are the sizes of the available storage units?

A: Sizes vary according to location. Pinetown sizes range from 3m x 4m to 3m x 7m, New Germany sizes are 1.5m x 2m to 6m x 7m, Westmead unit sizes are all 2.5m x 1.2m, Umhlanga units are all sized at 2.5m x 6m, Ballito sizes range from 2.5m x 1.2m to 7.5m x 12m, Durban North sizes range from 2.5m x 1.2m to 2.5m x 6m, Cornubia sizes range from 2.5m x 1.2m to 2.5m x 6m.

Q: How many different unit sizes do you have across locations?

A: 15 different unit sizes are available across our various Lock Up Storage locations.

  • 1.5 x 2m (3 square metres).
  • 1.5m x 5m (7.5 square metres).
  • 2.5m x 1.2m (3 square metres).
  • 2.5 x 2.5m (6.25 square metres).
  • 2.5m x 3.7m (9.25 square metres).
  • 2.5 x 5m (12.5 square metres).
  • 2.5m x 6m (15 square metres).
  • 3m x 4m (12 square metres).
  • 3m x 5m (15 square metres).
  • 3m x 6m (18 square metres).
  • 3m x 7m (21 square metres).
  • 5m x 6m (30 square metres).
  • 6m x 6m (36 square metres).
  • 6m x 7m (42 square metres).
  • 7.5 x 12m (90 square metres).

How We Work

Q: How does cancellation work?

A: One month's notice is required in order to cancel with us.

Q: Can I book a visit to the premises before signing a lease agreement?

A: Yes, you are welcome to come view any of our locations. Get in touch with us to arrange this.

Q: What documentation do you require for storage renters?

A: You only need to complete our lease agreement.

Q: Do you require debit orders to be set up?

A: Yes, all our facilities work off debit order. However, our debit orders are handled by our staff and are as easy to cancel as 1 email.

Q: What payment methods do you accept?

A: Debit order only.

Q: What happens if I miss a payment?

A: Access to your storage unit will be denied until your account is up to date.

Q: Is there a minimum rental period?

A: Our minimum rental period is 1 month. You can then continue with us as long as you need, month-to-month.

Q: What is your storage rental process?

A: Our process is quick and simple. Everything you need to set up your storage can be done electronically.

  • Step 1: Use our storage calculator to estimate your space.
  • Step 2: Specify any special storage requirements you may have.
  • Step 3: Give us the above details along with your personal details and location. We’ll then send you a quote. You can call us on 031 942 9333 or email us at
  • Step 4: If you’re happy with everything, we’ll give you a lease agreement to sign.
  • Step 5: Make your payment (we accept EFTs and a number of other payment methods).
  • Step 6: Move your items into your unit. We can help you out with our moving truck and team, provided you live within a 40km radius and are storing for over 3 months.

Office Rentals

Q: Is sub-letting allowed?

A: No.

Q: Can I book a viewing?

A: Yes, you are welcome to come view our Pinetown offices. Get in touch with us to arrange this.


Q: Can storers access their units on public holidays?

A: Yes. Access hours remain the same year round.

Q: What is the largest vehicle that can enter a storage facility?

A: An 8-tonne truck.

Q: What are your operating hours for Saturdays and Sundays?

A: Each facility is different. Just contact the office to enquire.

Special Requirements

Q: Can I store guns, ammunition, or weapons?

A: No.

Q: Can I store fireworks?

A: No.

Q: Can I store chemicals?

A: Any flammables (like propane or aerosol cans) or highly reactive chemicals cannot be stored in our units.

Our Services and Offerings

Q: Do you offer rental parking space for trucks?

A: No.

Q: Do you have forklifts and pallets available for use?

A: No.

Q: Do you sell boxes?

A: No.

Our Facilities

Q: How big are your facilities?

A: Each facility is different and has specially designed measures in place. Our biggest is 25 000m2 and our smallest is 2500m2

Q: Is there night lighting at your locations?

A: Yes.

Q: What security measures do you have in place?

A: Our security features vary from location to location. Security measures include alarms, armed response, CCTV, guard dogs, and access control. Please ask our office for your facility's specific security measures.

Space-Related Questions

Q: What can fit into a 3m2 storage unit?

A: A single bed, a TV, a 2-seater sofa, and a desk.

Q: What can fit into a 12m2 storage unit?

A: The contents of a one-bedroom home.

Q: What can fit into a 21m2 storage unit?

A: The contents of a five-bedroom home.